Thank you for your interest in our hemp textiles. We want you to be completely satisfied with your order and happily use your new hemp pieces for many years. Each piece is unique, hand-cut and painted by Chanee with non-toxic inks, and constructed with regard for health, real life, and the environment. 

Please feel free to contact us with any questions that are not answered here.

CHOOSING THE RIGHT SIZE
To keep things simple, we make our pillow covers to fit the size of your insert. For example, if your insert size is 24x24", you'll want to order a 24x24" pillow cover. When you receive your pillow cover, actual measurements are 1”-2" less than the insert size in order to ensure a clean, snug fit. We also taper the corners of our pillow covers to avoid "dog ears".

SHIPPING
In-stock orders are shipped within 3 business days, unless otherwise noted. Made-to-order and custom pieces are shipped within 7-10 days. Yardage orders are shipped within 1-2 weeks depending on amount ordered. Each order is shipped per the shipping method selected at checkout. We currently accept orders that ship within the US and Canada.   

CARE INSTRUCTIONS
Caring for Your Hemp. We advise a cold wash on delicate cycle with an all-natural detergent or a detergent that does not contain whiteners or brighteners. Avoid bleach. Do not dry-clean. Hang to dry. To de-lint, tumble dry on low heat. Iron on high for a crisp look or leave it in its natural state for a more casual look.

RETURN POLICY

We accept returns within 15 days of receipt of your order. Please email sales@chaneevijay.com to request a refund or exchange. Customers are responsible for the cost of shipping the return. All returned items must be traceable with a shipment tracking number.